2.4.3 | First login by user (registration and initial configuration)

General Information

  • Care managers and other administrative users designated by the operator manage the relevant user accounts within the alea Cockpit for the respective wards, areas, or defined care settings.

  • The resulting access and registration information for the alea App is provided to the intended users or user groups through the designated secure communication channels.

Information on the Representation of the alea App in These Instructions for Use

  • The screens shown on this page are based on the use of the alea App on mobile devices.

  • The App sections and functions shown are functionally comparable within the browser application but may differ visually depending on the device, browser, software version, and screen size.

  • Mobile devices additionally provide device-specific functions such as operating system notification settings.

  • The visual examples shown are taken from an example residential long-term care setting.

  • The functional logic shown is applicable to all supported care settings available for selection.

  • Depending on the selected care setting and the operator configuration, minor differences may occur during registration and initial login.

Classification of the Login and Registration Examples Shown

  • The screens and example workflows shown in this section are intended solely to illustrate a typical first-time login and initial user registration process.

  • Depending on the product version in use, care context, user role, enabled functions, and the organizational requirements of the respective facility, terminology, input fields, the sequence of individual steps, or visible selection options may differ.

  • In particular, the screens shown may contain example user identifiers, ward names, organization names, demonstration accounts, or other illustrative login credentials. These are provided solely to demonstrate the workflow and do not represent actual production credentials or mandatory field names.

  • For actual system use, only the credentials and role permissions provided by the responsible care managers, system administrators, or AssistMe are authoritative.

Example Screens for First-Time Use of the alea App

Selecting the Care Setting Using the Example of "Residential Care"

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  • To register for the first time, click on “Register”.

  • If you have already received access data from an alea care and system administrator or have already registered, select “Log in” and use your username and the password you chose.

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  • As a rule, alea app accounts are created for users at companies (e.g. nursing home centres). These users click on “Residental care” here.

  • Users in a home care setting, for example, click on “Home care” and create the alea app account themselves.

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  • Once you have selected the care setting that is right for you, click on the Continue button (->) to complete your registration for your care setting

Selecting the Care Setting Using the Example of "Home Care"

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  • Enter the customer ID generated in the cockpit once.

  • Then click on the Continue button (-->).

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  • Enter the username that has already been created in the cockpit.

  • Then set a password of your choice by entering it twice.

  • Then click on the Continue button (-->).

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  • The registration process is now complete.

  • You can now log in directly with your username and password.

Selecting Care Units and Care Recipients (Residential Care Facility)

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  • Enter your username and password and click on the Log in button.

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  • Select the living area for which you are responsible during your shift by placing a tick (√) next to it. At least one living area must be selected.

  • Then click on the Continue button (-->).

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  • Select all residents for whom you are responsible during your shift by placing a tick (✓) next to their names. At least one resident must be selected.

  • Then click on the Continue button (→).

Language Selection in the alea App

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  • In the status overview, tap on the settings icon (cogwheel) at the top right.

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You can find help in the Settings section:

  • The FAQ and Symbol overview sections contain helpful information on how to get the most out of alea and understand how it works.

  • If you have any feedback or urgent questions, you can submit a support request or call the service hotline

  • You can log out securely at the bottom of the page.

  • Be sure to log out before handing your mobile device to another person to use the alea app.

  • That person can then log in with their own user data.

  • Now tap on Language to change the language.

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  • Select the desired language from the list.

  • You can then return to the status overview by clicking the Back button (<).

Activate notifications on iOS

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  • Go to your settings and scroll down to the customised apps.

  • Tap on the alea app.

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  • Tap on Notifications.

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  • Ensure that Allow Notifications is enabled.

  • We also recommend enabling both sounds and badges, setting the banner style to ‘Persistent’ and selecting ‘Always’ for Show Previews.

  • This will increase the chances of not missing any important notifications.

Activating notifications on Android

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Step 1 of 3
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  • Go to your settings, go to all apps.

  • Tap on the alea app.

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  • Tap on Notifications.


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  • We recocommend that you activate all notifications from alea.

  • This increases your chances of not missing any important messages.


Service Information

Depending on the specific requirements, initial installation and functional verification may be performed on site by AssistMe or by an authorized AssistMe partner. In certain cases, however, initial installation and commissioning may also be carried out under the responsibility of the customer. An appropriate visual inspection should be performed to verify that all components are functioning correctly and connected as described in the preceding sections.